(SB41) Customer Service Representative

£14.00 - 15.00 Per Hour

Job Title – Customer Service Representative

Salary – £14/£15 per hour

Location – Remote

Hours of work – 9am - 1pm 

Language requirement – Fluent English and German

Overview of the organisation:

This organisation pride themselves on their high-quality, robustly tested, alternatives, to current drug products and therapies to retail customers and healthcare providers. Their products are mainly for join pain and stiffness and are sold all over the UK and Europe. With their headquarters being in the UK this company is one of the top 3 life sciences hubs worldwide.

Job Description:

In order to be successful in this position you must…

·         Be incredibly confident on the phone, and have a polite and friendly manner

·         Be engaging, and helpful to all clients

·         Be capable of speaking with customers direct, and wholesalers (you will be selling and upselling to both the direct customer and major resellers such as supermarkets, pharmacies etc…)

·         Have customer service experience, and always put the customer at the heart of everything that you do

·         Be FLUENT in both English and German – (A lot of enquires come in from Austria)

·         Experience in the healthcare sector would be beneficial but not essential

·         Have excellent verbal and written skills in both English and German

 

This position is completely remote, and handset will be provided however the successful candidate will have access to their own computer/laptop and be able to use it for work purposes. You will be helping customers, creating relationships with them, and upselling where there is the opportunity. This position will involve communicating with customers via email and on the phone.