(LF167) Private Client Administrator

£28,000.00 - 30,000.00 Per Annum

Private Client PA Administrator

£28,000 per annum

Private Client PA Administrator (Remote working or clients London or Surrey office)

Really varied and interesting role within a leading Award Winning Financial Services Group.

To provide administrative support to the Private Client Director and other members of a busy and team. This is a demanding role assisting the team in delivering an outstanding holistic financial planning service to new and existing HNW clients, often with high expectations and complex planning needs. The role will suit an experienced administrator who enjoys working autonomously in a driven and high-performing team.

About Us

My client is a wealth planner, asset manager and employee benefits specialist

Accountabilities

The role comprises, but is not restricted to:

PA and general admin duties

Organise and diarise meetings on behalf of the Private Client Director
Work with the Private Client Director to prioritise tasks
Fields calls and email queries as appropriate and act on all non-technical queries
Provide agendas and information requests prior to client meetings, if required
Assist with the production of management information, as required by central teams
Assist with general administration as required e.g. ad-hoc scanning and filing
Client servicing and meeting preparation

Use appropriate systems and processes to submit new business to providers
Assist with the preparation of meeting packs for client meetings and Annual Suitability Reviews
Prepare application forms and other documents for client signing or approval
Liaise with product providers to ensure all applications are received and completed. Attend to outstanding requirements, keeping other members of the team informed as necessary
Produce accurate client portfolio valuations and statements using Intelligent Office
Complete and assist with trades and portfolio rebalancing, as required
Assist with cash management control on client accounts (bonds, SIPPs, etc)
Close plans correctly on Intelligent Office in a timely manner and ensure income expectations are settled, if relevant
Correspondence and client files

Ensure all client information (including meeting notes) is accurately maintained on internal systems, including Intelligent Office and the Document Management System (DMS), where appropriate
Schedule and manage follow up tasks relating to client meetings and business submissions using iO to monitor and accurately record tasks
Ensure client agreements, including fee schedules, are in place and are signed, documented and saved to the DMS
Run client risk tolerances and carry out anti-money laundering checks
Ensure electronic client files are organised and updated, and easily accessible
Compliance with FCA and company procedures

Assist the team in complying with FCA and internal compliance procedures, ensuring all client files and information remain compliant and confidential
Notify the adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process
Follow Anti-Money Laundering Procedures and comply with the requirements of GDPR
Follow risk profiling procedures, record risk profile score in iO and save risk profile to the DMS
Record and file all relevant correspondence
Experience and Qualifications

The successful candidate will have:

At last 1-2+ years’ experience within the independent sector of the financial services industry, in a relevant administration role i.e. family office or HNW/UHNW IFA/wealth management rather than provider
Sound technical knowledge covering pensions and investments, ISAs, bonds, trusts and protection
Demonstrable experience of delivering client service at the highest level
Experience of using iO or equivalent system to perform an administrative role; knowledge of Transact and international experience will be an advantage
Excellent IT skills with a good working knowledge of Excel
Excellent written and verbal communication skills with a high level of attention to detail
Sufficient understanding of the needs of Financial Services teams, FCA rules and compliances in order to effectively carry out the role
Relevant industry qualifications will be an advantage, but are by no means essential.
Competencies

We need someone who can:

Work to pressing deadlines, being personally resilient and able to handle the pressure of a busy team, a demanding workload and complex client needs
Assist the adviser team and clients in an enthusiastic and proactive manner, using organisation, time management and prioritising skills
Demonstrate focus and motivation in delivering an exceptional level of customer service to clients, third parties and colleagues
Demonstrate sound professional judgement, the ability to work well under own initiative, and a common-sense, innovative, and solution-focused approach to problem solving
Be punctual, presentable and professional at all times.
Location: London and/or home-based.

Hours of work: 37.5 hours per week, office hours 9am to 5.30pm. It may be necessary to

occasionally work outside of normal office hours in order to meet the demands of client meetings