(LF170) Customer Success Manager

£35,000.00 Per Annum

Customer Success Manager

Posted Today by Liberty Resourcing Easy Apply New
£28,000 - £35,000 per annum London, South East England Permanent, full-time Work from home Be one of the first ten applicants
Customer Success Manager

Temp / Permanent or both

Global B2B Events Group with offices based in London and New York have an urgent requirement for an experienced Customer Success Manager.

The Ideal Candidate

B2B event and/or media environment working directly with customers
Experience in building and implementing customer-focused processes
Experience in line management
Degree educated
Strong IT skills, with the ability to pick up new systems quickly
We are looking for a Customer Success Manager to join our clients high achieving customer success team. We are looking for a passionate people person with a can-do and positive outlook, determination to succeed and do the right thing for their clients. This is an excellent opportunity for an individual who enjoys building relationships with clients, has superb organisational skills and enjoys working as part of a great team.

Client management

Working across the portfolio you will project manage the successful delivery of client campaigns (events & media) acting as a bridge between the client and all internal stakeholders (marketing, editorial, product, event operations).

Serving a defined customer list, of which you will retain upon renewal, managing their campaign to the agreed timeline, with an appropriate level of customer contact, and responding to their queries in a timely and professional fashion. In addition, you will have an exclusive list of some of the most important corporate and strategic accounts, fulfilling all customer success duties.
Increase customer renewals and their lifetime value spotting opportunities for cross-selling and upsell and communicating them to the account managers.
Set and manage client expectations and provide regular reporting, updates and champagne moments to delight and exceed customer expectations.
Act as a trusted advisor to ensure our clients understand how to secure maximum value from working with our client.
Be proactive with tackling issues, and when necessary, raise with the Head of Customer Success.
Personal Characteristics:

Great attitude: proactive and energetic, enthusiastic and fun to work alongside, with a strong work ethic
Highly organised and structured planner with the ability to deliver projects on time
Outstanding people skills with the ability to develop relationships with a wide range of individuals
Excellent accuracy/attention to detail essential
Commercially aware
Able to remain calm under pressure in a fast-moving environment
A born problem solver
Excellent skills in diplomacy
THEIR CULTURE:

Culture is inclusive, modern, friendly, smart and innovative - we seek to employ bright, positive thinking individuals with a can-do attitude. Our people enjoy challenging themselves to be the best at what they do - if that sounds like you, you’ll fit right in!

VALUES:

Passionate
Flexible mindset
Humble and Social
Curious
Accountable
Diverse and inclusive.
WHAT THEY OFFER YOU:

25 days of paid holidays (plus a Birthday Day and an additional day off around Christmas)
Life Assurance - 4 x annual salary.
Pension Scheme
The right mix of challenges, learning and development opportunities