(MH9) Head of Client Success

£40,000.00 - 50,000.00 Per Annum

Job role: Head of Client Success

Location: Liverpool

Salary: £40-50k

Our client a global sales outsourcing agency are looking for a Head of Client Success to join their Liverpool office. This is an exciting opportunity to support the vast growth of the company whilst supervising and managing a team of 10-12 Client Success Managers throughout the full client success cycle. This Agency pride themselves of their clients, all of whom are successful blue-chip tech vendors, and therefore 100% client retention is key.

Key responsibilities:

Offering productive and actionable advice to CSMs in regards to red flagging and troubleshooting, and track these as actions ensuring their completion.
Overseeing the successful handover and campaign setup of new SOWs across the team.
Support CSMs in achieving 100% client retention target.
Recognise wider trends and challenges that are impacting Inside’s ability to deliver campaigns successfully and escalate these to the Client Success Director.
Reporting to CSD on KPIs.
Retaining existing key clients.
Daily Status with each team member.

If you have B2B sales/marketing experience, supporting a team, and always ensure 100% customer retention and satisfaction this is a perfect position for you.

If this is of interest to you, please press apply and we look forward to speaking with you.